Terry said: “We realised after our first ransomware attack that we were extremely exposed and at risk. We looked online at a couple of solutions but nothing matched Redstor. “When we go to professional development conferences we are always recommending Redstor. “A big selling point is also that it connects and iterates, then disconnects. It’s not like a remote backup to Google Drive, or Google or Drop Box or any of those solutions. “You can always go back to the previous day’s iteration or to whenever the data was not infected, rather than just have one massive backup and lose everything that’s come after the previous full backup. That is what a lot of solution providers came to us with.
Redstor also allows Teva to budget confidently with a pricing model that is subscription based, simple and predictable. Terry, whose wife Dr Karin Wilson owns the practice, can scale up or down the data he wants protected as he wishes. There are no hidden costs, no surprises. Multiple copies of backups are held securely encrypted in local data centres, and the encryption key is set by the customer, ensuring no unauthorised access. This is particularly important for a veterinary practice that has sensitive financial data and a legal requirement to have an offsite backup of all x-ray data for a minimum of five years.
Redstor’s clients have 24/7 access to a support team that draws on 20 years’ knowledge and experience within the storage and backup industry.
If Terry ever needs support, he has the reassurance that his IT staff are speaking to an organisation that is both the technology vendor and infrastructure owner. Most important of all, though, for Terry was that Redstor’s support team were there for him when he needed them the most. He recalled: “It was a Monday morning just after 8am - that’s our busiest time until 9am. We didn’t know what appointments were coming because we couldn’t get access to any of our data - and if you can’t make new appointments for fear of double-booking, your trust base is being eroded. “The fact that staff could let the clients know that we would be back up and running before the morning ended was very big. The trust of our clients was restored and our staff now know that we have their backs and they are not going to be left to deal with irate clients.”
Deployed and configured in 15 minutes, Redstor ensures data management is not a time-consuming task at the clinic in Somerset West, a subsidiary of Cape Town in South Africa. Terry said: “Because the backup process is so simple and so easy, I admit I was suspicious that it would work. I was getting weekly reports from Redstor to confirm that everything was backing up every day and in all honesty I always thought ‘this is too easy, too simple’. “We had never got around to testing a full recovery so when we did it for the first time it was under a massive amount of duress. However, I couldn’t fault it and there was a massive amount of elation to see that it actually worked.”