He recalled how staff turned up for work on a Monday morning to discover cyber-criminals had encrypted all their files. However, after a quick call to Redstor, Terry was told a backup copy of the clinic’s data would be available within 10 minutes. He then set about wiping the central server and reloading computers with Microsoft Windows software, and thanks to InstantData - Redstor’s unique, user-driven technology - the practice was up and running again within the hour as if nothing had happened.
With InstantData - there is no need to wait for a full recovery. At the click of a button, Redstor offers streamed, on-demand access to whatever data is needed, ending downtime.
If the Redstor support technician had been sitting next to him, Terry insisted: “I would have kissed him! I honestly thought he was joking when he said how quickly he could get us sorted.” Teva Vet became a Redstor customer three years ago following a previous ransomware attack that locked down the practice’s x-ray files. Terry recalled: “They wanted $350,000 – a ridiculous amount – money we could not afford. “The ransomware corrupted our Google Drive and in trying to find a solution to that, we learned that Redstor iterates, so that every day it backs up a version that is independent of the previous one. We’ve been using Redstor ever since.”
Terry knows the value of having a data management solution that delivers reliable backup and recovery and disaster recovery, along with archiving, discovery and insight.
He is also safe in the knowledge that Redstor’s InstantData will reduce the impact of any further security incidents.
The cause of the most recent ransomware attack on Teva Veterinary Practice was a malicious email attachment. It was an executable file, sent under the guise of an invoice from a trusted supplier. When opened by the recipient, the ransomware downloaded, infecting the system.
Terry said: “You can train staff as much as you like, but only go so far. If ransomware is hidden in an invoice, it is hard to expect staff under pressure to check executable files for hidden links.
“The likelihood is that we are going to be hit again, but we know we can now get up and running within an hour of being hit by a full attack where everything disappears.