Redstor’s clients have 24/7 access to a support team that draws on 20 years’ knowledge and experience within the storage and backup industry.
Joubert added: “All the way from pre-sales to after-sales, Redstor has been absolutely tremendous, setting a new standard for what we expect from some of our other suppliers in terms of support.
“Redstor was continuously asking us for feedback, allowing us to explore all the options, while the speed of response and level of expertise is really good.
“Nine times out of ten when we log a support ticket, the first answer is the one that solves the problem.”
IT staff seeking support have the reassurance that they are speaking to an organisation that is both the technology vendor and infrastructure owner.
Redstor also feeds all input directly into software development. That’s why the software is constantly improving in the way clients desire.Joubert said: “Having the software built and developed in-house has made a huge difference.
“Redstor understands the product better than a reseller, who maybe would not know all the ins and outs of a system.
“I recall once when we opened up the console to try to do an instant restore, we got an error message. We logged the support ticket and realised that our console was out of date. It had been asking us to upgrade, but we’d ignored it.
“Being able to know exactly which button to press and at what time makes a huge difference, especially when you are stuck in a pickle and need to get a problem sorted out quickly.
“I have dealt with support in many companies – some good, some bad . . . Redstor's is great. I actually ‘enjoy’ dealing with the company. The turnaround time and efficiency are great.”
Redstor is trusted by more than 40,000 clients around the world to help discover, analyse, control and protect their critical data. Joubert said: “We looked at a couple of products and trialled them. Cost played a part in the decision but was not the over-riding factor. In the end Redstor won hands down on every criteria. We haven’t looked back once.
“OneLogix is a JSE-listed entity and the CEO expects me, as group IT manager, to provide a solution that not only looks good on paper, but can be proven to be good. Redstor has made my life a lot easier.
“Redstor has allowed IT managers and CIOs to stop focusing on putting out fires and being swamped by tick-box exercises. Instead we can look at being innovative and concentrate on driving value to the business.
“Redstor has given me the opportunity to give the company a competitive edge.”