Redstor’s clients have 24/7 access to a support team that draws on 20 years’ knowledge and experience within the storage and backup industry. If Chidi ever needs support, he has the reassurance that he is speaking to an organisation that is both the technology vendor and infrastructure owner.
Most important of all, though, for Chidi was that Redstor’s support team were there for him when he needed them the most.
“That was a total lifesaver for me because the virus had effectively locked down all the records we had on the kids.”
He said: “When we became aware of the ransomware attack on the Saturday I logged a call and a member of the support team started downloading the backup straight away. He said he would get the disk to me immediately and he actually delivered it to my home on the Sunday.
Redstor is trusted by more than 40,000 clients around the world to help discover, analyse, control and protect their critical data.
The Furze-Warren Hard Federation has used Redstor for the last three years, safe in the knowledge that they are complying with the legislation and guidelines, outlined by Ofsted and the Data Protection Act, and enforced by the Information Commissioner’s Office, which requires schools to securely back up data off site on a daily basis.