Andy said: “A first-line helpdesk guy always had to chase staff before he could put a tape in to run a backup. “With Redstor, even filling in a spreadsheet to record what has backed up and what hasn’t has been made easier. “We will get a report and invariably any issue will turn out to be something like an internet failure rather than a problem with Redstor.”
Whether the data of a new business is stored onsite, in the cloud or in a hybrid environment, Redstor offers CVS immediate access to automated, encrypted and secure online backup and recovery.
As a former IT support technician for Norfolk County Council, where he used Redstor to protect schools’ data, Andy had no hesitation in coming up with a recommendation when CVS began considering which data management provider would best suit their needs.
Redstor has 40,000 customers worldwide and Andy said: “I knew the product and I said I wanted to put it forward as a good option.
The CVS service desk are tasked with doing a restore test on every site every one or two months to ensure everything can be recovered speedily in the event of an issue.
Andy explained “Several are full-blown restores, especially anything that is a virtual environment.”
Business continuity and speed of recoveries is tested using InstantData, Redstor’s unique technology, that streams business critical data for immediate access from any location.
While the rest of an organisation’s data is restored behind the scenes, users can start accessing the files that they need immediately.
Andy said: “For a practice level, we are backing up a SQL database and user data. The main thing we need to get back is a SQL database so they can be trading again if their server ever dies - and we have had to do restores as a result of hardware failure.
“Sometimes a third-party support company needs a copy of SQL and we’ll say ‘that’s fine. We’ve got a backup copy in the cloud. We’ll send it down to you’. Job done. “We have always had an internal local hard drive. So, there is always that option but the first option we use to recover data is Redstor.
“You just select the file and press restore. Some of the guys don’t expect it to be that simple. They think it’s more complicated than it actually is. Once they’ve seen it a few times, they realise they can do it themselves very easily. “Sometimes time is a critical factor, but on other occasions the staff may not need data until the start of the following week - the point is, with InstantData, I know I can get it for them as quickly as they want.”