With intelligent, policy-driven automation and sophisticated reporting, Redstor is enabling the CVS Group’s IT team to manage by exception and easily evidence compliance.
Andy said: “When we were using our former provider, we had a member of staff on the service desk checking backups every day - and hardly anyone looking after our staff on IT support issues.
“There were often problems with backups and the onus was on the service desk to ring whoever it concerned and say ‘Have you plugged the drive in? Have you put the USB stick in?’. It got very laborious.
“The service desk was wasting their day. Instead of dealing with genuine support calls, problem tickets, we were chasing staff members to ask ‘have you changed this? have you changed that?’ and a lot of staff we were contacting were not interested. They were vets and nurses who would say ‘No, I’m not dealing with that right now. I am dealing with a sick dog’.
“It got to the point where it was ridiculous.
"It was costing the company so much money in manpower to chase it - and it remained unreliable because people were still failing to do backups. They’d say ‘we did it yesterday’ but in reality we’d find yesterday’s tape was not plugged in.
“We realised we needed a centrally managed backup solution - one that was easy to see from a console so you could say ‘right, that has gone wrong, or this has gone wrong’ - and know that we do not need to interact with a staff member in any way.
“We can just jump on a server remotely and deal with a problem ourselves - unless we needed to restore a server or something like that. We could look at it and say ‘that is not a problem’.”